Lead Dispensary Associate
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) (Curaleaf) is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 123 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
THIS POSITION WILL BE MOVING FROM GAITHERSBURG TO FREDERICK IN MID 2022
Curaleaf is seeking a Lead Dispensary Associate who will be responsible for ensuring each Curaleaf patient receives outstanding service by providing a positive and friendly environment, assist members with their personal needs, maintain solid product knowledge, facilitate new membership and member renewal processes and always provide the highest level of customer service. The Lead Dispensary Associate will provide guidance to the team as the subject matter expert and is responsibile for ensuring all associates are providing outstanding service.
Essential Duties and Responsibilities:
Be available as an escalation point for questions or issues that patients have
Participate in New Hire Onboarding for new Associates, providing guidance and training
Assist with tracking of inventory and inventory audits
Keyholder to the store and the vault to assist with restocking product as necessary on the sales floor
Assist the Assistant Manager and Manager as necessary
Provide exceptional customer service in accordance with established standards
Develop and maintain rapport with our patients, vendors, service providers and staff
Ensure members’ concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or problems to management when needed
Recommend, select and help locate the proper medicine for patient depending on their individual needs
Communicate the effects of different types of cannabis to patients clearly and effectively
Ensure strict controls to protect organization assets at the direction of management
Set up and break down display cases daily. Assist in display maintenance and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
Answer phone calls and forward to the appropriate staff member
Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization
Maintain a positive work environment conducive to trust and respect
Maintain strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
Education and/or Work Experience Requirements:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
2+ years customer facing experience in retail or sales
Working knowledge of Microsoft Office
Experience in the medical cannabis industry desirable, but not required
Must be 21 years old
Subject to background check per state cannabis regulations
Must be able to work weekends, evenings and some holidays
Excellent oral and written communication skills
Proficient computing skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Work may require prolonged sitting/standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Requires lifting up to 50 pounds occasionally.
Curaleaf is an Equal Opportunity Employer
Please do not contact the dispensary directly.
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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