Dispensary Store Manager
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) (Curaleaf) is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 123 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
The Dispensary Manager will oversee the operation of the Curaleaf Dispensary. This person will work to improve dispensary sales, profitability, and image through extraordinary customer service, protection of store assets, supervising team members in the absence of the store manager.
Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.
Greets patients and offers assistance with products and services.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Curaleaf service traits.
Resolves customer complaints and helps respond to customers' special needs.
Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
Supervises the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
Supervises receiving, stocking, pricing, returning, and transferring of merchandise. • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
Maintains knowledge of all computer and technology systems and software (e.g. registers, MJ Freeway, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned, including assisting team members as needed.
Willing to travel to other locations for training and/or coverage Daily Planning and Execution
Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management
Receives exposure to analysis of financial and performance data for the store, pharmacy, and clinic.
Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management
Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
Ensures training of team members; provides coaching and mentoring. • Issues constructive discipline and makes discipline recommendations.
Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.
Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
Develops and delivers performance management for direct supervises. Training and Personal Development
Participates in the company and on-the-job training to improve skills and productivity and attends training requested by the Dispensary Manager, Director of Dispensary Operations and other company leaders
Follows performance improvement plans offered by dispensary manager and director of dispensary operations
Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.
Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication are open between management and non-management team members.
Assists in planning and attending community events.
Bachelor's Degree prior to position start date or High School Diploma/GED
5+ years of retail supervisory experience
Experience in the medical cannabis industry desirable, but not required
Must be 21 years old
Subject to background check per state cannabis regulations
Must be able to work weekends and some holidays
Excellent oral and written communication skills
Proficient computing skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Cannabis with confidence