Order Fulfillment Supervisor- 2nd Shift

Cresco Labs

Brookville, PA, USA

Full time

Jan 24

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking an Order Fulfillment Supervisor to join our Brookville, PA facility. The Order Fulfillment Supervisor will be responsible for the efficient and accurate fulfillment of sales orders in anticipation of their delivery. The Order Fulfillment Supervisor coordinates the selection of packaged finished goods from inventory storage for sales order preparation and transfer to logistics team for delivery, under the direction of the Order Fulfillment Manager.

Shift Schedule:4pm- 12:30am Monday- Friday

Core Job Duties

Training and onboarding leads and agents

Ensuring leads and agents are performing daily tasks correctly and efficiently

Administering coaching and discipline, as needed, partnering with Human Resources where appropriate.

Monitoring WI’s/SOP’s

Implementing and testing new WI’s/SOP’s to increase productivity

Taking daily attendance

Attending weekly meetings with O.F. Manager to discuss delivery rejections, roots causes, countermeasures, and other relevant matters

Conducting weekly meetings for Leads and Agents

Recordkeeping of Delivery Rejection log, and Daily Performance log

Problem-solving inventory discrepancies

Keeping track of Order Fulfillment inventory

Approving Timecards

Approving / disapproving time off for Leads and Agents

Interviewing potential candidates

Fulfilling Orders

Sending shortage emails to Sales, as needed

Manifesting sales orders of finished goods for delivery, as needed

Creating of compliance labels using POS system, as needed

Applying compliance labels to all products, as needed

Toting and sealing all finished orders for delivery, as needed

Delivery schedule

Collaborating with the Logistics Supervisor regarding delivery scheduling

Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests


Educational background or 1-3 years of experience in Inventory Management, Accounting, Business Administration, Order Fulfillment, or similar

Strong attention to detail and ability to adhere to strict policies and procedure

Well organized and ability to keep deadlines

Works well with all peers

Effective communication skills

Effective time-management skills and ability to multi-task

Ability to work in a fast-paced, changing, and challenging environment 

Basic Excel, Word, and general compute knowledge


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis