Commercial Development Specialist
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Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
As a Commercial Development Specialist, your responsibilities include fielding calls and emails, analyzing customer data for trends and continuously finding opportunities to improve the communication and processes cross-functionally and with external contacts.
CORE JOB DUTIES
Track departmental workflow daily by auditing number of orders placed, codes applied, packets generated, reconciliation requests processed and efficiency in clearing order queue
Ensure compliance with regulatory requirements impacting onboarding, ordering and customer care functions
Foster knowledge-sharing and clear communication internally to ensure collaborative and informed work for effective information flow
Resolve complex client problems or disputes in a professional manner
Develop strategies to increase the quality and efficiency of support to customers and suppliers
Keep records and documentation of client interactions for details of actions taken and for training purposes
Maintain in-depth working knowledge of the company’s brands, systems & processes and the California Cannabis industry as a whole
Schedule meetings with the internal teams to discuss and resolve Customer Care failures/customer concerns
Provide weekly brand updates to sales for all brands in the Continuum portfolio
Works closely to ensure brands are accurately represented in customer facing communication and aggregates and shares all feedback with Director
Confirm Suppliers to in-person sales meetings and manage content quality to include overcoming objections
Provides all supplier partner & house of brands reporting: weekly reports sales, inventory, new accounts, 60 day and menu as well as full monthly report
Support Directors with reporting & programing
Support sales with marketing material
Build monthly promo sheets
Build sell sheets
Make sure daily menu lines up with Pepperi inventory
Builds trackers for monthly, quarterly, and yearly programs
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
2+ years prior experience in customer facing roles
1 year of experience in the California Cannabis industry (preferred)
Excellent communication skills and the ability to anticipate the needs of customers
Should possess strong problem-solving skills
Knowledge of Customer Care programs and databases and the ability to learn new software quickly
Excellent writing and presentation skills
Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis