Specialist, Ecommerce

Cresco Labs

Chicago, IL, USA

Full time

Jan 24

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is looking for an E-Commerce Specialist to report into our Senior Manager of E-Commerce. This person will own the process of building and deploying marketing campaigns across our retail e-commerce website, Sunnyside.shop, to drive awareness, consumer acquisition, and loyalty. At the specialist level, this position will collaborate with cross-functional departments, including store retail teams, retail marketing, merchandizing, creative, social media, and software engineering. Ideal candidates will have 3-4 years' experience within an e-commerce/B2C environment. 


Works in a highly collaborative environment with cross-functional teams to execute promotional and brand marketing campaigns that drive revenue, consumer engagement, and loyalty

Responsible for collaborating with the creative team and deploying content on websites, including photography, copy, illustrations, graphics, icons, multimedia, and business hours—always ensuring accuracy. 

Manage complex, time-sensitive workflows within our company’s Content Management Systems and our proprietary e-commerce technology stack. 

Perform Quality Control checks on weekly promotion mechanics, website copy, and creative on the back-end to ensure the final product is error-free on all devices.

Triage website bug reports to identify the root cause of issues and collaborate with appropriate teams to solve (Creative, Software Engineering, Technology Product Management) 

Manage multiple projects across several markets with tight deadlines

Track and regularly report on digital marketing campaign and website performance 

Assist with local content creation initiatives and facilitates communication between key stakeholders

Leverage data-driven insights and suggest areas of improvement

Stay current with e-commerce website trends and best practices


Bachelor’s degree in Marketing, Communications or related field

3-4+ years’ experience working directly with e-commerce websites (B2C/Retail preferred) 

Demonstrable experience working with Content Management Systems (CMS); updating and troubleshooting content across a wide variety of B2C ecommerce platforms and websites

Comfortable building/maintaining automated workflows

Ability to consistently identify and correct typos and errors on the e-commerce website.

Confidence in building campaign landing pages

Exceptional communication and project management skills

Ability to synthesize complex, time-sensitive briefs and transform into concise, approachable, and consumer-friendly content

Ability to empathize with our retail consumers needs/concerns and deliver clear, easily understandable content to inform, surprise, and delight them

1-2 years’ experience with Google Analytics with strong data storytelling skills.

Demonstrable understanding of responsive web design

Knowledge of common web design file formats

Experience with developing and executing A/B tests

Ability to quickly learn and master new digital platforms

Team player who can also work well independently

Self-starter who is adaptive to change, tight deadlines, and can work with a sense of urgency

Detail-oriented, multi-tasker who can adhere to deadlines and thrive in a fast-paced environment

Passion for the cannabis industry is required


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Infrequent domestic travel

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis