Quality Manager, Distribution

Cresco Labs

Sacramento, CA, USA

Full time

Jan 24

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking a Quality Manager to join our distribution facility. As the Quality Manager, you will be responsible for overseeing quality-related activities at the facility associated with incoming inspection, sampling and inspection of finished products, customer complaint investigations, product investigations, and Corrective and Preventive Action (CAPA) plans. Product families may include cannabis flower, cannabis oil, manufacturing infused products (lotion, capsules, vape pens/cartridges, transdermal patches), and food products (chocolate, gummies, cookies). This position will be responsible for ensuring products meet regulatory and quality standards. You will also lead efforts to identify potential quality risks and work with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.


Responsible for management of site QA staff.

Coordinate with internal stakeholders to ensure effective and efficient communication regarding packaging compliance, inventory quality, and documentation.

Oversee the QA Inventory program, including the intake, review, and approval of incoming goods.

Assist in investigating and correcting quality-related issues through collaboration with other departments.

Creates weekly assessments to report and record department output and goals.

Maintain a fair and professional work environment that focuses on business objectives, but also balances quality of work-life factors for employees.

Attend and participate in all appropriate meetings.

Perform other duties as directed by the Quality Systems & Regulatory Compliance Department management.

Performs finished product sampling and inspection.

Assists in customer complaint and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.

Assist with QMS document writing and revisions, including routing and/or approval of change request packages.

Inspects packaged orders to ensure correct content and quantities, as deemed necessary.

Inspects customer return samples, as deemed necessary.

Reviews records, test results, manifests, POs, and product intake forms as needed.

Enforce GMPs and GDPs

Performs reviews and audits as assigned.

Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.

5-10% travel to other facilities and states to help with new market launches, training, etc.


Bachelors Degree, 5+ years' experience in a quality role

Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: Distribution, Logistics, FDA, HACCP, SQF experience

Prior experience in Quality Assurance or Quality Control function

Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA

Prior experience in regulatory agency audits and correspondence.

Ability to follow written procedures and monitor others for adherence to written procedures

Ability to create or update written procedures with site operations personnel

Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies


Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions

Manage personnel, including performance management, setting vision, priorities, etc.

Strong leadership experience


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis