Documents and Training Specialist

Cresco Labs

Chicago, IL, USA

Full time

Jan 24

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking a Documents and Training Specialist to join our Operational Excellence Team. As our Documents and Training Specialist, you will be responsible for assisting in the maintenance and development of our document management and training infrastructure program. In addition, you will be assisting with process improvement initiatives while providing operational startup support for our new market facilities and retail locations across the enterprise and on a national level. The ideal candidate must possess a strong attention to detail, be highly organized, be able to juggle multiple projects and priorities, work collaboratively within a team, and communicate effectively with key stakeholders.


Assist with development and maintenance of quality programs, standards, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.

Assist with process improvement initiatives while providing operational startup support for our facilities and retail locations across the enterprise and on a national level.

Assist with managing document and learning request email inbox, triaging documents, assigning documents to change control managers, and document writers, and communicating due dates and priority.

Manage Document Management System (DMS) ensuring proper naming conventions, ease of locating documents, and version control.

Maintain necessary matrices and databases to capture document and training program metrics.

Prepare and report system metrics related to document change requests and training program, including providing training completion reports to regulatory agencies.

Notify stakeholders of revisions to procedures that have been approved for training, assign training tasks to required trainees in Learning Management System (LMS), monitor completion of training assignments in Learning Management System (LMS) and notify stakeholders of effective dates upon completion of training.

Maintain periodic review timeframes in Document Management System (DMS), notify process owners of upcoming periodic review due dates, coordinate closure of periodic reviews and initiation of document change requests.

As requested, assist with document writing, updating and/or creating new company policies, Standard Operating Procedures (SOPs), work instructions, training materials, manufacturing formulas/recipes, job aids, equipment manuals, IT system user manuals, etc.

Work cross-functionally among projects and departments as needs arise.


2+ years experience in document change control management, project management or training and development

Excellent written and verbal communication skills

Highly organized with a strong attention to detail

Works collaboratively with teams, driving for results

Quick learner – grasps essence quickly and uses information learned to apply elsewhere

Deals well with ambiguity and gray areas – must be a self-starter

Experience with writing SOPs, work instructions, training materials and working with a Learning Management System (LMS)

Understands the large-scale ideas but can see the details when information doesn’t make sense or is inconsistent

Work with individuals who are more senior, striking a balance of driving for results but understanding when competing priorities exist

Highly flexible and adaptable – working in a fast-paced start-up involves daily shifting priorities; able to go with the flow and adjust to changing needs quickly

Ability to develop strategic solutions. Find ways to improve process and build efficiencies to ensure quicker document turnaround time or better on-time training completion

Proficient in Microsoft Excel, Word, PowerPoint and Adobe

Prefer experience with SharePoint

Organization with effective prioritization and flexibility, and an ability to execute with a sense of urgency and attention to detail.


Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021.  If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins.  If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis