Creative Operations Manager

Cresco Labs

Chicago, IL, USA

Full time

Jan 24

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


The Creative Operations Manager will support the Cresco Labs Wholesale Brand and Retail marketing-ecosystem by establishing, facilitating, and maintaining workflow and communication between creative, cross functional and brand partners. The role requires experience in understanding marketing needs, stakeholders, deliverables, schedules and managing them thru completion. The work consists of a mix of B2B and B2C including creative, design, and production workflows and timelines, across multiple channels (Digital, Print, Social, Ecomm, Loyalty, In Store Marketing & Branded Communications, Special Projects and Internal Departments).


Management of multiple projects, workflows and timelines with various stakeholders

Ability to understand long term goals of the business while executing on short term deliverables

Prioritize creative resources and requests from multiple stake holders and resolve roadblocks for the team

Develop schedules, workflow and priority plans for marketing projects across all brands and channels

Manage and traffic campaign and creative development including briefing, workflow, creative resourcing

Support the Creative Operations team in the management of relationships with external agencies and creative partners


Bachelor’s degree in related field

5+ years of hands-on experience within an in-house marketing or creative agency team

Experience using project management tools a plus

Experience working closely with local and remote teams (brand, creative, content and production agencies, etc.) and clients to ensure projects deliverables, goals and needs are met on time and on budget

Experience developing and maintaining project and resource scopes, schedules/timelines, deliverables lists, status reports, and meeting reports.

Comfortable in a collaborative environment with an ability to multi-task on a wide range of projects

Excellent written and verbal communication skills

Impeccable organization skills and attention to detail

Good negotiation skills with peers and production partners.

Self-starter and able to work in an ambiguous environment


Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021.  If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins.  If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis