Senior Manager, Operations Training
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Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
The Senior Manager, Operations Training is focused on providing a great employee experience across Cresco Labs’ operations organization (including cannabis cultivation, manufacturing, extraction, packaging, etc.). The role will be responsible for delivering Cresco Labs’ organization-wide employee experience strategy across the operations business through onboarding and immersion, training, engagement, recognition and other learning and development initiatives. Reporting to the Sr. Director, Employee Experience (which reports into HR Learning & Development), and leading a team of regional trainers, this role will engage with our teams at all operations locations nationwide.
CORE JOB DUTIES
Through partnerships with operations business leadership and the HR Learning & Development team, translate business strategy into a operations learning and employee experience strategy that will drive consistency, high-performance and a great employee experience across the national operations business.
In partnership with the Sr. Manager, Retail Training Lead, manage and develop a team of regional trainers to execute the learning and employee experience strategy.
Facilitate onboarding and immersion programs for new hires in a given region’s operations locations, in person (travel) and/or via webinars.
Travel to operations locations nationally to ensure quality of onboarding and immersion programs, recognition programs, engagement programs and other activities that support learning and employee experience initiatives.
Ensure operations new hires nationally receive a standardized learning experience to establish consistency and regulatory-compliance in internal practices and patient-facing experiences; ensure new hires have demonstrated the ability to meet Cresco Labs’ performance expectations and standards.
Lead the creation and maintenance of operations training policies, Standard Operating Procedures (SOPs), work instructions, job aids, etc.
Lead the creation and updating of continuous education to ensure operations teams are aware of new initiatives, business priorities, SOPs, products, industry news, safety/compliance protocols, etc. that impact Cresco Lab’s standards and expectations with respect to operations.
Support the strategy and execution of Cannabis and Cresco product/accessories education.
Maintains practical subject matter expertise in all operations positions as well as familiarity and understanding of cannabis laws and regulations in states where Cresco Labs has operations.
Hold regional trainers accountable for administrative aspects of training including scheduling, registration, logistics, completion, record-keeping, evaluations.
Define strategy for regional trainers to implement, administer, educate-on and support recognition programs to drive high-performing teams.
Lead operations employee engagement programs and activities, to ensure national consistency and local effectiveness, regarding: Participation in firm-wide engagement surveys, engagement survey feedback actions, local events, holidays/celebrations, swag, etc.
Partner with the national Learning & Development team to support messaging / required actions around new manager training, performance management, career development, HR Compliance training, etc.
Establish relationships with vendors to provide additional outside training programs, as needed.
Partner with national HR Learning & Development team to ensure development of operations management.
Maintain expertise in learning and development and employee experience best practices on instructional design, industry trends and research.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
5+ years experience in training design and delivery, onboarding, recognition, employee engagement and other employee experience initiatives.
5+ years experience in a fast-paced, hyper-growth operations / manufacturing environment.
Excellent written, verbal and interpersonal communication skills, as well as high attention to detail.
Experience with writing SOPs, work instructions, training materials and working with a Learning Management System.
Demonstrate high level of professionalism and confidentiality as well as being able to relate comfortably to people in all levels of the organization
Highly flexible and adaptable – working in a fast-paced environment involves daily shifting priorities; able to go with the flow and adjust to changing needs quickly.
Experience managing, leading and/or influencing others.
Significant travel required (25-30%), must have flexibility to accommodate travel schedule nationally.
Professional experience in the cannabis industry preferred.
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis