Dispensary Operations Manager


Chicago, IL, USA

Full time

Sep 5

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


The Dispensary Operations Manager of Sunnyside* Lakeview is responsible for the day-to-day management, training and adherence to operational processes to include inventory management, deliveries, technology solutions, cash handling, compliance and all related reporting.  They will engage with key business partners in Retail and Corporate functions to ensure dispensary operational processes are documented, audited, compliant with all company policies and state regulations, and shared across the fleet to further support Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. They are a support to the Dispensary Manager and must champion the Sunnyside* brand’s vision and how it comes to life in the store for employees and guests.


Evaluate, identify improvements, and implement operational policies, standards, and procedures in partnership with Retail Leadership

Prepare reports of findings and recommendations for management to identify and monitor business opportunities for improvement

Work with dispensary leadership and employees to ensure adequate staffing and training to achieve expected operational standards and an overall profitable and compliant business

Oversee and execute all inventory specific initiatives includes of regular counts, inventory record retention, resolution of discrepancies, inventory system maintenance (BioTrack) and other related controls

Perform internal audits and walkthroughs to evaluate effectiveness of routines, document best practices to share with others and identify opportunities for more efficient operational processes

Provide regular updates, feedback, and solutions to Retail Leadership across all areas of dispensary operations

Partner with Training, Compliance, Security, Employee Health & Safety and IT to initiate and/or execute key programs

Build and sustain a high-performing team through employee selection, ongoing coaching and clear accountability for results

Manage and delegate responsibilities to employees, setting clear expectations across all roles while ensuring a safe environment

Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning

Champion innovation and adaptability in a dynamic environment

Ensure compliance to all company policies, procedures, state and local laws

Oversee inventory activities and work with wholesale vendors to ensure compliant deliveries

Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company


5+ years of Retail Management experience required

Experience managing large teams in a high-volume location with a focus on operational excellence inclusive of staffing, inventory, reporting and cash handling procedures

Experience in evaluating, creating and implementing new processes in partnership with matrix partners

Experience training managers and employees on key operational processes – in person and virtual

Ability to analyze processes, evaluate potential solutions and develop project implementation plans

Must maintain a high level of integrity, personal motivation, and sense of urgency

Cannabis knowledge or dispensary leadership experience a plus

Proficient in MS Office, highly Proficient in MS Excel with experience in data entry and data management

Strong business acumen including excellent communication, attention to detail and interpersonal skills

Prior experience with P&L and reporting analysis preferred

Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry

Available to work all hours of operation inclusive of nights, weekends and holidays

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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A new kind of cannabis shop