Dispensary Manager

Sunnyside

Chicago, IL, USA

Full time

Sep 5

COMPANY OVERVIEW

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Dispensary General Manager of Sunnyside* River North is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. They ensure the dispensary achieves, or exceeds, all key-metrics and goals by driving profitable sales growth throughout all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations and talent development. They are also the link between the Sunnyside* brand’s vision and how it comes to life in the store for employees and guests.

 

CORE JOB DUTIES

Dispensary Management:


Ensure guest experience aligns with company vales of providing access to consistent high-quality cannabis and cannabis knowledge

Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations, driving success in an evolving industry

Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives

Partner with Human Resources, Compliance, Security, Employees Health & Safety, Marketing and IT on company initiatives

Analyze business metrics, create and implement action plans to promote growth and continuous improvement


People Management:


Build and sustain a high-performing team through employee selection, ongoing coaching and clear accountability for results

Manage and delegate responsibilities to employees, setting clear expectations across all roles while ensuring a safe environment

Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning

Ensure employees are knowledgeable of any regulatory changes, providing consistent coaching across guest experience, product knowledge and regulatory compliance

Champion innovation and adaptability in a dynamic environment


Operational Management:


Ensure compliance to all company policies, procedures, state and local laws

Oversee inventory activities and work with wholesale vendors to ensure compliant deliveries

Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits

Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company


 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS


5+ years of Retail Management experience required

Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development

Experience working closely with HR teams and processes

Must maintain a high level of integrity, personal motivation, and sense of urgency

Cannabis knowledge or dispensary leadership experience a plus

Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management

Strong business acumen including excellent communication, attention to detail and interpersonal skills

Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner


 

ADDITIONAL REQUIREMENTS


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry

Available to work all hours of operation inclusive of nights, weekends and holidays


Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Sunnyside

A new kind of cannabis shop

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