Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
Continuum, a Cresco Labs company, is seeking a motivated and driven Account Managers to join our team and cover a key territory. The Account Manager will be responsible for selling products and services, maintaining positive business relationships to ensure future sales and achievement of sales targets and individual sales KPIs. The Account Manager will be representing a wide array of brands with a very robust, and growing product line.
CORE JOB DUTIES
Maximize market penetration, dispensary shelf space, revenue, profitability and customer service according to annually assigned individual KPI targets
Support dispensaries and implement tactics to increase store sales
Ensure customer issues are attended to appropriately and efficiently
Drive customer retention and maintain high level of customer service performance
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling, store visits to increase network coverage
Expedite the resolution of customer problems and complaints to maximize satisfaction while maintaining compliance with the company policies and procedures
Achieve agreed upon individual KPIs including sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Work closely with Finance on billing set up and invoicing
Prepare timely and accurate customers’ orders to meet customer requests, follow up on order fulfilment and communicate order status with customers and delivery dates
Analyse the territory/market’s potential, track sales and report on monthly sales outcomes
Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services
Keep abreast of best practices and promotional trends
Keep the customer relationship management (CRM) system up to date
Perform additional duties as assigned
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Prior experience in the medical marijuana industry preferred
High school diploma or equivalent required; bachelor’s degree a plus
Excellent verbal and written communication, presentation, negotiation, and interpersonal skills
Must have a valid California driver’s license
Must have a reliable vehicle and insurance
Proven ability to work effectively independently
Proficient technical skills including use of MS Office, Google Drive, and Sales Force CRM software
Ability to travel locally within assigned territory daily
Outstanding organization, meeting and time management skills
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis