Retail Training Manager
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MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com
Retail Training Manager is responsible for developing and implementing formal management training programs as directed by Vice President, Retail through content writing and LMS management. This position requires strong delegation, leadership, communication and operational skills to effectively manage high volume performance.
This position supports leading the field Regional Hospitality Managers with training support, development and ongoing development.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Development of high customer experience standards, to include a “show time” culture and industry leading customer engagement through sales training and product knowledge.
Implement a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.
Develop and oversee management and associate onboarding programs, training modules, ongoing leadership development and DOR (division of responsibility) programs for stores.
Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
Deploy a systematic approach to training team members with modules, quizzes, tracking and video content that results in consistency across all stores through LMS system.
Create and oversee training content for all store level and senior management levels with workshops and conferences.
Work with HR on succession planning programs to build bench strength.
Work closely with Retail, Marketing and Digital teams, Regional Directors, District Managers and Store Management to exceed sales volume and KPI goals.
Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores, District and Senior Management.
(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)
Global & Cultural Awareness
Bachelor’s degree in business administration/management, operations management or related field.
Minimum 5 years’ experience supervising training, quality and customer service in retail operations using standardized quality and productivity processes to assist in the achievement of revenue, productivity, net income and other key performance goals for the organization.
Microsoft Office skills in Word, Excel and Outlook, InDesign, LMS, Articulate Storyline
This person is directly responsible for managing the Hospitality team and all training at new store openings.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires long hours and frequent weekend work.
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
This position requires up to 50% travel. Frequent travel outside of the local area and overnight. Some international travel may be required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance
There is no visa or H-1B sponsorship. Completion and successful passing of Background and Drug Screen.
MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.
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MedMen Cannabis Dispensaries and Delivery Service