Assistant Dispensary Manager


Rockford, IL, USA

Full time

Aug 5

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.



Cresco is seeking an Assistant Dispensary Manager who will be responsible for assisting in managing all day-to-day operations of the dispensary in accordance with the State of Illinois, the standards set by the Company and responsible for the overall profitability of the dispensary. The Assistant Manager provides support to all Wellness Advisors and Lead Wellness Advisors which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Assistant Manager is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness.



Agent Support and Management:

Responsible for managing dispensary staff, schedules, inventory and patient/customer relations

Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations

Responds to all staff questions, concerns or suggestions

Resolves any conflict immediately

Responsible for delegating tasks to Wellness Advisors in order to maintain a compliant and clean facility

Coordinates with the upper management to ensure accurate information is communicated to dispensary staff

Managing and implementing training on POS system

Customer Service:

Provides superior customer service for vendors, patient/customers and caregivers

Responds to all patient/customer complaints, requests, concerns, suggestions

Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries

Reports, Documentation and Profitability:

Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company

Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts

Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility

Provide regular inventory, sales and profitability reports to the Management Team


Proficient in MS Office, Highly Proficient in MS Excel


Experience in data entry, data management ideal

Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner

Strong business acumen including excellent communication, interpersonal, and persuasive skills

Must maintain a high level of integrity, personal motivation, and sense of urgency

After-hours work required to manage sales facing inventory and order entry

Experience in a fast-paced environment and compliance driven

Industry experience preferred but not required


Must comply with all legal or company regulations for working in the industry

Must be 21 years or older to apply


Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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A new kind of cannabis shop