VP Infrastructure and IT Operations

Curaleaf

Boston, MA, USA

Full time

Aug 5

This job is no longer accepting applications.

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) (Curaleaf) is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 106 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good  Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

The Vice President of Infrastructure and IT Operations is responsible for the vision, direction and leadership of the infrastructure environment and IT operations, including Network, Cloud Platforms, Telecom Services, Storage & Capacity Management, Messaging, Service Desk and Onsite Support. The VP creates and enforces standards, SLAs, policies and procedures and performance metrics to ensure the availability, integrity, and stability of IT infrastructure and services. The VP works closely with Operations Business Management, Construction and IT peers to ensure successful delivery of IT services.

 

*This person can be based anywhere in the U.S. and work 100% remote*

Position Responsibilities


Provide technical design, drive innovation and provide architectural leadership to their teams, consisting of internal, managed service and contract resources globally, to ensure high quality deployment of infrastructure that meet business requirements and internal standards

Develop, track and ensure adherence to SLAs and other performance metrics

Responsible for monthly performance reporting for all operations

Oversight of helpdesk providing Tier 1 telephone and email support to uses

Oversight of tier 1 and tier 2 staff and processes including the triage, monitoring of tickets for completeness and timeliness of completion in accordance with support level agreements

Ensure customer SLAs, communication protocols and contractual agreements regarding service interruptions are adhered to

Implement and champion a global change process

Define and implement SOP standards, training opportunities and handoff of items that level1 and level2 support groups should take over from level 3 teams

Partner with IT leaders to deliver service and support for the environment based on approved service levels

Continuously identify and address SLA deficiencies and recurring issues

Continuously look to move support left from level3 to level0; using automation, training. FAQs, etc.

Develop and implement global IT Desktop policies and standards and manage Tech Refresh budget and schedule

Oversee the IT procurement and invoicing process, maintaining accurate tracking of spend, assets and contracts

Participate and contribute to the development of business cases required to drive the necessary investments in the global operational environment

Hire and develop talent of infrastructure, help desk and onsite support resources

Create advancement opportunities and career growth availability for employees, review existing org and make changes where appropriate to rectify any identified issues

Develop, approve, maintain and enforce IT policies and procedures

Interact with all levels of internal and/or external leaders

Strategically develop and operationally employ industry best practices for ITIL in areas such as: Incident, Problem, Release, Change, CMDB and Asset Management


Qualification Requirements


Bachelor's Degree in Computer Science or equivalent work experience

5+ years in IT senior management

10+ years’ experience infrastructure and IT operations roles

Strong ITIL process management experience

Strong knowledge of performance management techniques for IT Operations

Experience in Cloud infrastructure environment

Strong Knowledge of Microsoft 0365 preferred

Strong Knowledge of Microsoft Azure environment preferred

Experience creating and managing a strong Helpdesk

Demonstrable experience managing matrixed resources and the ability to influence

Ability to develop teams and lead people in a decentralized environment

Strong IT Technical knowledge, business acumen and process skills

Excellent communication and relationship management skills

Comfortable in diverse, fast-paced and rapidly changing business environment

Ability to work cross culturally

ITIL / HDI Foundations/training

Experience in retail strongly preferred

Subject to background check per state cannabis requirements


 

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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