Manager, Accounts Receivable

Cresco Labs

Chicago, IL, USA

Full time

Aug 1

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking an Accounts Receivable Manager to join our corporate finance team in Chicago, IL. The AR Manager will report to the Director of Accounting Shared Services and supervise a team of Accounts Receivable supervisors and staff who are responsible for all activities and operations in the accounts receivable function for the organization. This individual will manage the order-to-cash process (“OTC”) ensuring timely billing and analysis of customer accounts, accurate application of cash payments and credits, effective collections to be tracked by weekly KPIs to leadership, and maintenance of accurate financial records and control reports. This individual will be a key leader in the Controllership team, driving process improvements and integration/expansion of OTC processes in newly acquired businesses and expanding markets. The AR Manager will also be responsible for the documentation and development of SOPs, process maps, and key controls in the functional area under supervision. Our ideal candidate is a self-starter who is highly organized with great attention to detail and an entrepreneurial mindset to identify improvements and help manage change in a dynamic, hyper-growth environment.


Lead an expanding team of AR supervisors and staff, effectively planning for the expansion and increasing responsibilities for the AR team, communicating the process to stakeholders to ensure a seamless transition in new markets

Oversee OTC process, ensuring timely billing, cash application, and credit application for customer invoices and maintain/review accurate financial records and control reports

Manage the customer invoicing process, including review of staff work and follow-up with operational teams on differences between sales orders and manifests

Management of cash and credit applications and ensuring accurate posting to accounts

Manage customer collection process, including overseeing daily and weekly communication with customers and reviewing account statements, with the goal to minimize bad debt

Manage and review the AR aging for all divisions; present weekly reports and KPIs for senior executives, including Controller, CFO, and EVP of Sales; and manage escalation process to accounting and sales teams

Approve customer credit terms, as appropriate

Manage escalation process and tracking for customer discounts

Review credit memos in compliance with financial policies and procedures

Manage escalations and the delegation of customer and internal inquiries including account research, correspondence and communications as required

Complete account analysis for Accounts Receivable, bad debt, open AR credits and other AR related balance sheet items

Responsible for the development and documentation of OTC business processes and policies to maintain and strengthen internal controls, including cross-functional change management 

Manage the AR team’s compliance with internal processes and controls by validating data-entry accuracy, general ledger coding, customer/invoice legitimacy and documentation requirements

Support the year-end financial audit and tax preparation process by maintaining accurate records in line with the Company’s document retention policy

Key Interfaces

Work closely with the Corporate Accounting team to ensure timely billing, cash application, and credit application for proper weekly and month-end reporting

Work closely with the Sales team to manage billings and collections

Work closely with the Treasury Manager to forecast cash for 13-week forecasting process

Responsible for reviewing and working with IT/data to manage customer master data

Work with IT on implementation of additional accounting modules and add-on reporting systems, including ERP implementation  

Lead the integration of the OTC process for newly acquired businesses and drive the continuous improvement of processes and procedures as company expands in to new and established markets


Bachelor’s degree in accounting, finance or business-related field required

8+ years of relevant experience in staff accounting, accounts receivable, accounting clerk or other related role 

Previous AR management experience in medium to large-scale, multi-entity enterprises required

CPA desirable

Strong interpersonal skills and consistent follow through on assigned tasks 

Public company experience, including SOX controls preferred

Project management experience preferred

Experience with financial accounting and ERP systems required (SAP and/or Sage Intacct preferred) 

Advanced proficiency in MS Excel and MS Office required  

Enjoys working in a start-up, fast-paced environment 

Ability to work independently in a highly organized manner 


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis