Account Manager

Cresco Labs

Ventura, CA, USA

Full time

Aug 1

This job is no longer accepting applications.


Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Continuum, a Cresco Labs company, is seeking a motivated and driven Account Managers to join our team and cover a key territory. The Account Manager will be responsible for selling products and services, maintaining positive business relationships to ensure future sales and achievement of sales targets and individual sales KPIs. The Account Manager will be representing a wide array of brands with a very robust, and growing product line. 


Maximize market penetration, dispensary shelf space, revenue, profitability and customer service according to annually assigned individual KPI targets

Support dispensaries and implement tactics to increase store sales

Ensure customer issues are attended to appropriately and efficiently

Drive customer retention and maintain high level of customer service performance

Present, promote and sell products/services using solid arguments to existing and prospective customers

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Establish, develop and maintain positive business and customer relationships

Reach out to customer leads through cold calling, store visits to increase network coverage

Expedite the resolution of customer problems and complaints to maximize satisfaction while maintaining compliance with the company policies and procedures

Achieve agreed upon individual KPIs including sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Work closely with Finance on billing set up and invoicing

Prepare timely and accurate customers’ orders to meet customer requests, follow up on order fulfilment and communicate order status with customers and delivery dates

Analyse the territory/market’s potential, track sales and report on monthly sales outcomes

Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services

Keep abreast of best practices and promotional trends

Keep the customer relationship management (CRM) system up to date

Perform additional duties as assigned


Prior experience in the medical marijuana industry preferred 

High school diploma or equivalent required; bachelor’s degree a plus

Excellent verbal and written communication, presentation, negotiation, and interpersonal skills

Must have a valid California driver’s license

Must have a reliable vehicle and insurance

Proven ability to work effectively independently

Proficient technical skills including use of MS Office, Google Drive, and Sales Force CRM software

Ability to travel locally within assigned territory daily

Outstanding organization, meeting and time management skills


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Cresco Labs

Normalize and professionalize cannabis and educate consumers to eliminate the social stigmas associated with cannabis