Lead Dispensary Associate


Harrisburg, PA, USA

Full time

Jun 19

This job is no longer accepting applications.

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) (Curaleaf) is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 106 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

The Dispensary Associate – Team Lead is responsible for ensuring each member receives outstanding service by providing a positive and friendly environment. Assist patients with their personal needs, maintain solid product knowledge, facilitate new membership and member renewal processes, and always provide the highest level of customer service. Develop and oversee Curaleaf's programs and assures all new team members are properly trained in all aspects of their positions. 

Essential Duties and Responsibilities:  

Provide exceptional customer service in accordance with established standards

Develop and maintain rapport with our members, vendors, service providers and staff

Ensure members’ concerns and/or questions are solved and answered promptly and efficiently andcommunicate member requests and/or problems to Director when needed

Recommend, select, and help locate the proper medicine for members depending on their individual needs

Communicate the effects of different types of cannabis to members clearly and effectively

Ring up sales on Point-of-Sale System and process cash and ATM transactions

Ensure strict controls to protect organization assets at the direction of management

Set up and break down display cases daily. Assist in display maintenance and housekeeping

Assist in processing and replenishing merchandise and monitoring floor stock andparticipate in inventory counts

Facilitate the new membership and member renewal processes

Perform data entry and manage the member database

Answer phone calls and forward to the appropriate staff member

Frequently maintain dispensary’s cleanliness, i.e., dusting, glass cleaning, vacuuming, sweeping and sanitization

Maintain a positive work environment conducive to trust and respect

Maintain strictest confidentiality in compliance with HIPAA guidelines

Perform other related work as required

Additional Duties and Responsibilities:  

Assist Assistant Dispensary Manager-Administration with store initiatives

Continually evaluate and improve training materials and program based on new employee feedback and performance

Work with Assistant Dispensary Manager-Administration to assure new associates receive comprehensive, reliable, consistent dispensary training

Assure each new employee is equipped with the knowledge and skills necessary to succeed in his/her role

Assure each employee has state-required training documentation and sign offs are documented appropriately and compliantly

Act as keyholder when serving as Manager on Duty, performing opening and closing duties as detailed in Standard Operating Procedures

Update all online and in-store menus, both digital and print, upon change of sales floor inventory

Education and/or Work Experience Requirements:  

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience

Retail, cash handling and Point of Sales (POS) experience required

Working knowledge of Microsoft Office

Experience in medical cannabis industry highly desirable, but not required

Must be 21 years old 

Subject to background check per state cannabis regulations

Excellent oral and written communication skills

Proficient computing skills

Innate desire to achieve success and a work ethic to match

Ability to critically think and problem solve without direction

High level of integrity

Physical Requirements: 

Work may require prolonged sitting/standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Requires lifting up to 50 pounds occasionally.

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Cannabis with confidence